Prinsengracht Museum Bed and Breakfast - Amsterdam

Tiago C.

O quarto, numa cave, tem entrada própria e é bastante espaçoso. A cama é confortável e a casa de banho moderna. O Jaap e o Roy são muito simpáticos e fizeram-nos sentir muito bem acolhidos nesta nossa estadia. O guia que disponibilizam é muito bom, com boas sugestões de restaurantes e espaços de lazer.
Ouve-se bastante ruído da rua pela noite, de jovens a caminho ou a sair de bares que ficam na rua traseira, mas para nós não foi um grande problema. Eles disponibilizam tampões para os ouvidos por esse motivo.
O quarto fica a 5m de distância do Reijksmuseum e a 20m da praça Dam, no centro. Pelo caminho há muitas lojas e restaurantes.

Linda

Außergewöhnlich freundliche und hilfsbereite Gastgeber, das Zimmer ist sehr liebevoll eingerichtet, sauber und hat ein modernisiertes Bad. Es liegt mitten im Herzen von Amsterdam und man kann die meisten Sehenswürdigkeiten zu Fuß erreichen. Vielen Dank für die schöne Zeit ❤️

Susan F.

Misleading Advertisement and Poor Customer Service

I was deeply dissatisfied with my experience here, to the point of finding a new hotel and checking out two nights early. When booking, I wanted a central Amsterdam location; I am familiar with the city and didn’t need anything fancy, just something quiet and centrally located. This property advertised itself as “soundproof” with a “quiet view” and “soundproof walls.” For that reason, I booked it.

This property is a basement apartment with no views (unless you count people’s feet and ankles walking by), and it was the furthest thing from soundproof. Not only were the people in the houses above you clearly audible running up and down the stairs, setting the table for dinner, using the bathroom, etc, but there was an *unbelievable* amount of street noise. The location is down the block from two cannabis bars, and people roamed up and down the street all night screaming. I was woken up at least once an hour all night long, despite wearing the noise-canceling headphones I’d brought along. I finally had to resort to earplugs inside my noise-canceling headphones. It was incredibly stressful and not at all relaxing. I was booked to stay six nights, but after four nights with no rest, I checked out, and into a new hotel.

When I told the host I was checking out because of the noise, they said that there is “nothing” they can do about street noise, and that’s why they provide earplugs. (Which they did, right next to the bed.) It’s fine if you have a loud property that requires earplugs for your guests to sleep, but you must ADVERTISE it that way. You absolutely cannot say it’s soundproof; the walls are soundproof, and it’s a quiet view of the city. This is misleading to the point of fraud. If your guests need earplugs, your property is not soundproof, and you know it.

Once I had checked out, the property refused to refund the two nights I didn’t stay there because I had not “given them an opportunity to solve the problem” (they’d already admitted they couldn’t solve the problem without earplugs? How could they have solved it?)

Furthermore, they displayed extremely unprofessional behavior by hanging up on customer service staff who called them and attempted to resolve the issue. Now they refuse to communicate with them at all. It has been more than a week of trying to fix this.

I cannot recommend this property and caution potential guests about these significant issues. The property is NOT as listed, there is no view, it is loud, not relaxing and it ruined a trip I’d been planning (and saving for) for a whole year. Nothing can make up for that.

Don’t take a chance on this place. These people do not tell the truth. There were other issues about them telling me that I could drop off my bags “always” and then when I tried to drop them off, they told me that bag drop off was only available from 1 p.m. It was a mess in regards to them communicating honestly about the limitations of their property and their service.

Don’t take a chance on this place, it’s not worth it.

I added a photo with the great "city view" they promise you. By the way, if you leave that curtain open, anyone walking by can see you in bed.

Edited to add that the host has now taken the common tack of calling a woman "crazy" for having any complaints. As far as "guiding me from the taxi stand," I am very well acquainted with the Dutch train/tram system and was planning on taking public transport from Schiphol airport. However, after having assured me when I booked that dropping off my bags was "always possible" before the official check-in time, the morning I landed the host changed his mind at the last minute and I had to take a $65 taxi ride to meet him at the location or else cart my suitcases around the city all day. It's true I had never taken a taxi from Schiphol, and I shouldn't have needed to that day, either.

These people really are too much, trying to say I have emotional issues. My emotional issues were brought on by chronic sleep deprivation at this property. I was very eager to leave it.

ro B.

jeremy M.